In rare situations, if a Donation is returned or a Donor disputes a charge, there may be third-party banking fees charged to Pure Charity. 

To recoup those costs, Pure Charity passes those third-party banking fees (via an Invoice) to the Nonprofit designated to receive the donation by the Donor.

These policies are fully explained in the Pure Charity Terms of Use (https://go.purecharity.com/terms-of-use/).

RETURNED CHECK/ACH FEES

A $35.00 service charge will be levied on all checks or ACH donations returned due to insufficient funds or for any other reason. This fee will be charged to the Nonprofit designated by the Donor as the organization they wish to receive a regrant of their donations.

For example:

Assume Nonprofit A is listed as an approved charity on the Pure Charity website, and Donor B makes a contribution via check or ACH to Pure Charity advising that it should be distributed to Charity A.  If that donation is returned for any reason Pure Charity will issue a fee of $35 to Charity A.

CREDIT CARD DISPUTES/CHARGEBACKS

A $25.00 service charge will be levied on all credit card donations that are disputed or reversed. This fee will be charged to the charity designated by the donor as the organization they wish to receive a regrant of their donations. Additionally, Pure Charity will issue a fee in the amount of 5% of the donation disputed or reversed.

For example:

Assume Charity A is listed as an approved charity on the Pure Charity website, and Donor B makes a $10 contribution to Pure Charity advising that it should be distributed to Charity A. If that donation is disputed or reversed for any reason Pure Charity will issue a fee of $25.50 to Charity A.

LATE FEES

Pure Charity reserves the right to levy a $35 late fee on any monthly fees owed by a charity that remains unpaid for more than fifteen (15) days beyond their due date.

Additional late fees may be added each 30-day period that passes after that when monthly fees remain unpaid.

To learn more about Invoices and the Invoice Process, please read the Help Desk article.

Still need help?  Please contact Pure Charity Support.