This article will walk you through the steps of how to cancel a package on your Pure Charity field partner account.
Step 1: Please log in to your Pure Charity account here: https://www.purecharity.com/user/sign_in
Step 2: After logging in, please click on the managed field partner you wish to change a package on. Once on the field partner dashboard, please click on the billing section listed under the accounting section:
Step 3: Now that you are in the billing section, click "remove" on the package you wish to cancel. **Note - An email will be sent to accounting to cancel your package, this must be done 5 business days prior to the next charge date in order for it to be canceled in the same month**
Step 4: Please email your account manager or firstname.lastname@example.org to let them know that you are canceling your package.
Please note: Canceling your package and closing your Pure Charity Account does take some time. Please let us know if this is an urgent request!
Still need help, reach out here email@example.com.