If a Trip Participant needs to withdraw from a Trip, as a trip and nonprofit admin you are able to withdraw their registration. In order to do this, there are two things that must happen. 

A: You will need to suspend or delete the fundraiser. Note: Fundraisers cannot be deleted if they have funds in them. In this case, you will have to suspend. If they do not have funds, you are able to delete. (Pure Charity cannot refund any deposits).

B: You will need to delete the registration from your list of trip participants.

A. How to suspend or delete a Fundraiser:

Step 1: Sign In to your Pure Charity Account https://www.purecharity.com/signin

Step 2: Select your Field Partner Account 

Step 3: Select Fundraisers from the menu on the left 

Step 4: Chances are you have more fundraisers available than what will show. Click the View More Active Fundraisers button to see your full list. 

Step 5: Search for or select the Fundraiser for the trip participant 

Step 6: From the Fundraiser Dashboard click the Gear Icon and select Edit Fundraiser 

Step 7: Click Edit Status on the left hand side and then select Change Fundraiser Status

Step 8: Select End Fundraiser Now

B. Delete the Trip Registration 

Step 1: On the Dashboard select Trips from the menu on the left 

Step 4: Select a Trip 

Step 5: Click Participants from the menu on the left 

Step 6: Once you have found the participant click the X and then click Withdraw Participant  

Still need help?  Please contact Pure Charity Support.