Are you having trouble getting your Donation to process?  This happens from time to time, and below we will list some of the reasons this might be happening.

If your Donation did not process, first confirm:

1. Are you in a poor wifi to cellular connection area? Try an area with better service.
2. Are you using a very old version of a web browser? Try using Google Chrome or Safari.

If your connection to the Internet is good, then...

Reason 1: Verify Card Information 

• Is your Credit Card information input correctly? 
• Please double-check to make sure all of the fields Credit Card fields are input correctly.  This includes your Credit Card number, expiration date, and your CVV. 
• Please make sure all of the address fields are present and match the Credit Card you are trying to use.
• If you are using Apple Pay or PayPal to make a donation, log in to either platform you are using and verify the above information is input correctly. 

Reason 2: Expiration Date

• Is your Credit Card expired?  Please make sure the expiration date has not passed on your Credit Card.
• If you are using Apple Pay or PayPal to make a donation, log in to either platform you are using and verify the above information is input correctly. 

Reason 3: Bank or Credit Union

• If you are trying to give a large donation or one your Bank doesn't recognize the transaction may be flagged as potential fraud and declined by your Bank or Credit Union. 
• Please call your Bank or Credit Union and ask them to allow the transaction to go through.  At this point you should be able to try your donation again.

If you need to update your Credit Card information, you can do so by following the directions in this article Update your Credit Card & Resume your Recurring Donation.  

Still need help?  Please contact Pure Charity Support.