Please Note: All ACHs set up prior to April 15th 2024 have been grandfathered in to continue running as normal. However if the historic ACH is canceled or an edit is requested a donor will need to set up a new payment via bank transfer using PayPal. You can find instructions on setting up your PayPal payment method here: How to Make a Donation via PayPal
To Cancel a Recurring ACH Donation:
Step 1: Go to https://www.purecharity.com/signin and "SIGN IN" to your Pure Charity account
Step 2: Select "ACH Donations" in the left-hand menu
Step 3: Find the ACH that you want to cancel, select the gear icon on the right-hand side, and select "Cancel".
A request to cancel the donation will be submitted to our Accounting Team. Please note that it can take up to 3 business days to process the request.
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ANOTHER EASY OPTION FOR YOU...
Alternate Step 2: No matter what dashboard or fundraiser you're on within Pure Charity, hover your mouse over your avatar in the top right-hand corner, and select "Dashboard" from the drop-down menu.
Step 3: Find the ACH that you want to cancel, select the gear icon on the right-hand side, and select "Cancel".
A request to cancel the donation will be submitted to our Accounting Team. Please note that it can take up to 3 business days to process the request.
To Edit a Recurring ACH Donation:
All ACH donations set up prior to April 15th 2024 are not able to be edited by the donor, organization or Pure Charity. In order to edit the ACH will need to be canceled by following the steps above or contacting Pure Charity Support. Once the ACH is canceled the donor can follow these steps to set up a new recurring bank transfer using PayPal How to Make a Donation via PayPal.
Still need help? Please contact Pure Charity Support.
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