PURE CHARITY

Pure Charity Donations

How to Cancel, Edit, or Pause a Recurring Donation (Credit Card, Apple Pay, PayPal)

Support Team

March 21, 2024 17:46
Updated

Please Note: The following steps work for canceling any Payment Methods used for recurring donations including Apple Pay and PayPal.

If you are attempting to cancel a recurring ACH donation that was set up prior to April 15th 2024 then follow the instructions on this article: How to Cancel a Recurring ACH

The below video will walk you through how to Edit, Cancel or Pause a recurring donation.

Canceling a Recurring Donation:

Step 1: Go to https://purecharity.com/ and "SIGN IN" to your Pure Charity account

Step 2: click on Donations

Screenshot 2024-03-20 at 11.29.32 AM.png

Step 3: click on Recurring Donations

Screenshot 2024-03-20 at 11.29.55 AM.png

Step 4: click Cancel to end your recurring donation.

Screenshot 2024-03-20 at 11.30.19 AM.png

Pausing a Recurring Donation:

Step 1: Go to https://purecharity.com/ and "SIGN IN" to your Pure Charity account

Step 2: click on Donations

Screenshot 2024-03-20 at 11.29.32 AM.png

Step 3: click on Recurring Donations

Screenshot 2024-03-20 at 11.29.55 AM.png

Step 4: click Pause

Screenshot 2024-03-21 at 12.28.14 PM.png

Step 5: Once paused a button labeled Resume will appear. When you are ready to restart your recurring donation simply press Resume.

Editing a Recurring Donation:

Step 1: Go to https://purecharity.com/ and "SIGN IN" to your Pure Charity account

Step 2: click on Donations

Screenshot 2024-03-20 at 11.29.32 AM.png

Step 3: click on Recurring Donations

Screenshot 2024-03-20 at 11.29.55 AM.png

Step 4: click Edit

Screenshot 2024-03-21 at 12.33.06 PM.png

Step 5: From the edit screen you can edit the dollar amount and/or the donation date. Click Update Recurring Donation once finished.

Still need help? Please contact Pure Charity Support.

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