As an admin of your organization, you have the ability to cancel a donor's recurring donation for them. However, once this is cancelled, you will not be able to undo it. So be sure to use the tool carefully!
To cancel a donor's recurring donation, please follow the instructions below.
Step One: From you field partner dashboard, click Online Recurring.
Step Two: Search the donors name in the search bar or scroll through the pages.
Step Three: Select Cancel Recurring. Confirm Cancellation by selecting Okay.
The donors donation is now cancelled!