As an admin of your organization, you have the ability to cancel a donor's recurring donation for them. However, once this is canceled, you will not be able to undo it. So be sure to use this tool carefully!
To cancel a donor's recurring donation, please follow the instructions below.
Step One: From you field partner dashboard, click Online Recurring
Step Two: Search the donor's name in the search bar or scroll through the pages
Step Three: Select "Cancel Recurring" - Confirm Cancellation by selecting "Okay"
The donor's donation is now canceled!