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How to cancel your donor's recurring donation?

As an admin of your organization, you have the ability to cancel a donor's recurring donation for them. However, once this is cancelled, you will not be able to undo it. So be sure to use the tool carefully! 

To cancel a donor's recurring donation, please follow the instructions below.

Step One: From you field partner dashboard, click Online Recurring.

Step Two: Search the donors name in the search bar or scroll through the pages.

Step Three: Select Cancel Recurring. Confirm Cancellation by selecting Okay.

The donors donation is now cancelled!


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