If you need to cancel a donor's recurring donation to a Sponsorship, please follow the steps below:

Please note:

Admins can cancel a donor’s sponsorship in the app only if the donor gives via Credit Card , Apple Pay and PayPal. If a donor gives via ACH that was set up prior to April 15th 2024 please email help@purecharity.com and we will be happy to assist you. 

STEP 1: From your dashboard, select 'Sponsorships' in the left-hand menu.

Then, select the sponsorship program you would like to edit.

STEP 2:  Search for the Sponsorship Profile.  Under a Sponsorship Profile, the donor's name(s) will appear.   Select the gear icon next to 'Active Sponsor Actions' and select 'Cancel Sponsorship'.

You have now canceled a recurring donation.

Still need help, reach out here help@purecharity.com.