So you're a nonprofit organization and you need to remove a package from your account. Follow these simple steps:
Step 1: Login to your Field Partner Dashboard, then select 'Billing' on the left-hand menu.
Step 2: Your Billing and Plan Management screen will appear. Scroll down to find the package(s) that you would like to cancel and select 'Remove'. A dialog box will appear asking you to confirm. Select 'Okay'.
Step 3: A confirmation screen will appear stating 'We have submitted your request to remove your Premium Package' and you will see a red "Cancellation Requested' next to the package you chose to remove. It can take up to 24 hours for your account to be reconciled and the package cancelled.
If you have any additional questions please feel free to reach out to your account manager directly.