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How To Cancel Your Donor's Recurring Donation

As an admin of your organization, you have the ability to cancel a donor's recurring donation for them. However, once this is canceled, you will not be able to undo it. So be sure to use this tool carefully! 

To cancel a donor's recurring donation, please follow the instructions below.

Step One: From you field partner dashboard, click Online Recurring

Step Two: Search the donor's name in the search bar or scroll through the pages

Step Three: Select "Cancel Recurring" - Confirm Cancellation by selecting "Okay"

The donor's donation is now canceled!


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