If you need to cancel a donor's recurring donation to a Sponsorship, please follow the steps below:
Admins can cancel a donor’s sponsorship in the app only if the donor gives via Credit Card. If a donor gives via ACH please email email@example.com and we will be happy to assist you.
STEP 1: From your dashboard, select 'Sponsorships' in the left-hand menu.
Then, select the sponsorship program you would like to edit.
STEP 2: Search for the Sponsorship Profile. Under a Sponsorship Profile, the donor's name(s) will appear. Select the gear icon next to 'Active Sponsor Actions' and select 'Cancel Sponsorship'.
You have now canceled a recurring donation.
Still need help, reach out here firstname.lastname@example.org.