1. Are you in poor connection area? Try an area with better service!
2. Are you using a very old version of a web browser? Try using Google Chrome or Safari.

If you need to update your card information, you can do so by following the directions in this article.  

If you are still having trouble, please contact us at help@purecharity.com.

Are you having trouble getting your donation to process?  This happens from time to time, and below we will list some of the reasons this might be happening.

Reason 1:  Is your credit card information input correctly?  Make sure all of the fields credit card fields are input correctly.  This includes your credit card number, expiration date, and your cvv number.  Also please make sure all of the address fields are all present and match to the card you are trying to use.

Reason 2:  Is your credit card up to date?  Please make sure the expiration date has not passed on your card.

Reason 3:  If you have an existing Pure Charity account, please login before donating.  Making sure you are logged in gives you access to past donations, and your current information that is on file.

Reason 4:  If you are a new donor and trying to give a large donation, your bank may be declining your card.  Please call your bank and ask them to allow the transaction to go through.  At this point you should be able to try your donation again.

Reason 5:  If you are using a mobile device, are you in a poor connection area?  If so, sometimes the donation will time out before it is able to process through our system.  Please try again when you are in an area that has better service.

Reason 6:  Are you using a very old version of a web browser?  If this is the case, please make sure your device is up to date, or download the latest version of Google Chrome or Safari.

If you need to update your card information, you can do so by following the directions in this article.  

Still need help, reach out here help@purecharity.com.