Are you having trouble getting your donation to process through? Please check all of the factors below, as they may be stalling your donation.
- Is your credit card information input incorrectly?
- Is your credit card up to date?
- If you have an existing Pure Charity account, please login before donating.
- If you are a new donor and trying to give a large donation, your bank may be declining your card. Please call your bank and ask them to allow the charge to go through. Then go and donate again.
- Are you in poor connection area? Try an area with better service!
- Are you using a very old version of a web browser? Try using Google Chrome, Safari or Firefox.
If you need to update your card information, you can do so by following the directions in this article: https://help.purecharity.com/hc/en-us/articles/205331457-How-can-I-manage-my-credit-debit-cards-.
If you have questions, please contact us at firstname.lastname@example.org.